Key Performance Indicators (KPIs) implemented for SEAMLESS Shared Urban Mobility
Compare Key Performance Indicators across all cities (9 SUM Living Labs and 2 Contributing cities, 8 with before/after data). Each chart displays KPI values over time, with each city represented by a unique color.
Learn more about the evaluation framework: SIEF Evaluation Framework →
Showing 8 of 8 living labs • 28 KPIs • 4 years
Displayed Living Labs
Rotterdam
Munich
Larnaca
Krakow
Jerusalem
Geneva canton
Coimbra
Athens Penteli
Transport System - Time
Actual door-to-door travel time
time ratio of NSM+PT over private car
ratio · Lower is better
| City | Reporting date | |
|---|---|---|
| Munich | September 2023 | Baseline only — no follow-up yet |
| Coimbra | September 2023 | Baseline only — no follow-up yet |
8 living labs • 6 sub-indicators • 47 data points
Perceived door-to-door travel time ratio
time ratio of NSM+PT over private car
ratio · Lower is better
| City | Reporting date | |
|---|---|---|
| Munich | September 2023 | Baseline only — no follow-up yet |
8 living labs • 6 sub-indicators • 84 data points
Transport System - Safety/Comfort
Perceived safety diff
safety levels (from -5 to 5)
score · Higher is better
| City | Reporting date | |
|---|---|---|
| Munich | September 2023 | Baseline only — no follow-up yet |
7 living labs • 6 sub-indicators • 72 data points
Multimodal integration in stations/stops
percentage of stops with multimodal integration
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Munich | 47.8 | September 2023 | Baseline only — no follow-up yet |
| Jerusalem | 0 | September 2023 | Baseline only — no follow-up yet |
| Coimbra | 100 | September 2023 | Baseline only — no follow-up yet |
7 living labs • 8 data pointsPeriod: September 2023 – March 2026
Active mobility infrastructure
% of network with active mobility infrastructure
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 30 | July 2026 | Baseline only — no follow-up yet |
| Munich | 70.33 | September 2023 | Baseline only — no follow-up yet |
| Larnaca | 63.12 | September 2023 | Baseline only — no follow-up yet |
| Jerusalem | 94.39999999999999 | September 2023 | Baseline only — no follow-up yet |
| Coimbra | 32.73 | September 2023 | Baseline only — no follow-up yet |
8 living labs • 6 data pointsPeriod: September 2023 – July 2026
User satisfaction
% of satisfied users
score · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Munich | 86 | September 2023 | Baseline only — no follow-up yet |
8 living labs • 14 data pointsPeriod: September 2023 – April 2026
Transport System - Cost
Travel cost ratio
cost ratio of using NSM+PT over private car
ratio · Lower is better
| City | Reporting date | |
|---|---|---|
| Munich | September 2023 | Baseline only — no follow-up yet |
| Rotterdam | September 2023 | Baseline only — no follow-up yet |
| Krakow | September 2023 | Baseline only — no follow-up yet |
| Athens Penteli | September 2023 | Baseline only — no follow-up yet |
| Larnaca | September 2023 | Baseline only — no follow-up yet |
8 living labs • 10 sub-indicators • 66 data points
Perceived affordability
% of monthly household budget spent in travelling
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Munich | 15 | September 2023 | Baseline only — no follow-up yet |
| Larnaca | 17.130000000000003 | September 2023 | Baseline only — no follow-up yet |
8 living labs • 12 data pointsPeriod: September 2023 – April 2026
Impact - Environment
Energy consumption ratio
MJ/y
· Lower is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 1.5 | July 2026 | Baseline only — no follow-up yet |
2 living labs • 2 data pointsPeriod: September 2023 – July 2026
Noise hindrance
% of hindered population
% · Lower is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 54 | July 2026 | Baseline only — no follow-up yet |
| Athens Penteli | 6.5 | September 2023 | Baseline only — no follow-up yet |
2 living labsPeriod: September 2023 – July 2026
Air pollution emissions
tons/cap/y
· Lower is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 0.7 | July 2026 | Baseline only — no follow-up yet |
2 living labs • 2 data pointsPeriod: September 2023 – July 2026
Greenhouse emissions
tons/y/cap
· Lower is better
| City | Value | Reporting date | |
|---|---|---|---|
| Munich | 1.5 | September 2023 | Baseline only — no follow-up yet |
8 living labs • 14 data pointsPeriod: September 2023 – April 2026
Impact - Society
Social inclusion
% of inclusion
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 97 | July 2026 | Baseline only — no follow-up yet |
2 living labs • 2 data pointsPeriod: September 2023 – July 2026
Vertical social equity
accessibility level, from -1 to 1
ratio · Higher is better
1 living lab • 2 data pointsPeriod: September 2023 – May 2026
Horizontal social equity
equity level, from equity (0) to inequity (1)
ratio · Higher is better
1 living lab • 2 data pointsPeriod: September 2023 – May 2026
Accessibility ratio
share of accessible infrastructure (%)
ratio · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 75 | July 2026 | Baseline only — no follow-up yet |
2 living labs • 2 data pointsPeriod: September 2023 – July 2026
Impact - Economy
Service utilization rate
% of operational vehicles
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 90 | July 2026 | Baseline only — no follow-up yet |
2 living labs • 2 data pointsPeriod: March 2025 – July 2026
Operation revenue of NSMs
euros/month
· Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 1500000 | July 2026 | Baseline only — no follow-up yet |
1 living labPeriod: July 2026
Profitability of MaaS platforms
% of profit change
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 0 | July 2026 | Baseline only — no follow-up yet |
1 living labPeriod: July 2026
Profitability of NSM operators
% of profit change
% · Higher is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 0 | July 2026 | Baseline only — no follow-up yet |
1 living labPeriod: July 2026
Congestion and travel delays
travel time ratio
ratio · Lower is better
| City | Value | Reporting date | |
|---|---|---|---|
| Rotterdam | 1.9 | July 2026 | Baseline only — no follow-up yet |
| Larnaca | 1.11 | March 2026 | Baseline only — no follow-up yet |
6 living labs • 9 data pointsPeriod: February 2023 – July 2026
The information presented is based on data provided directly by the participating living labs. While the platform makes this data accessible and comparable, each living lab remains responsible for the accuracy, completeness, and interpretation of the data it reports.
The information presented is based on data provided directly by the participating living labs. While the platform makes this data accessible and comparable, each living lab remains responsible for the accuracy, completeness, and interpretation of the data it reports.